Privacy Policy
Last updated: January 15, 2025
This Privacy Policy describes how Partrix ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at partrix.online and any related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
- Contact information such as your name, email address, phone number, and company name when you fill in a contact or enquiry form.
- Project details, requirements, or other content you submit when requesting a quote or engaging our services.
- Communications you send us via email or any messaging channel.
1.2 Information Collected Automatically
- Log data including your IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps.
- Device information such as hardware model, screen resolution, and language preferences.
- Usage data including clickstream data, session duration, and feature interactions.
- Cookies and similar tracking technologies as described in Section 6 below.
1.3 Information from Third Parties
- Analytics providers may supply aggregated data about how visitors interact with our website.
- If you contact us through a third-party platform, we may receive the information you share there.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and communicate with you about our services.
- To deliver, maintain, and improve the Service.
- To process project requests, prepare proposals, and fulfil contractual obligations.
- To send administrative notices, service updates, and support messages.
- To analyse usage patterns and optimise website performance.
- To detect, investigate, and prevent fraudulent or unauthorised activity.
- To comply with applicable legal obligations and enforce our terms.
- To send marketing communications where you have given consent or where we have a legitimate interest, with an opt-out available at any time.
3. Legal Bases for Processing
We process your personal information under one or more of the following legal bases:
- Contractual necessity — processing required to fulfil a contract with you or to take steps at your request before entering into one.
- Legitimate interests — processing necessary for our legitimate business interests, such as improving the Service and preventing fraud, where those interests are not overridden by your rights.
- Consent — where you have given us clear consent to process your information for a specific purpose.
- Legal obligation — processing required to comply with a legal obligation to which we are subject.
4. How We Share Your Information
We do not sell your personal information. We may share it in the following circumstances:
4.1 Service Providers
We engage trusted third-party companies to perform functions on our behalf, including hosting, analytics, email delivery, and customer support. These providers access only the information necessary to perform their functions and are contractually bound to protect it.
4.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the safety of our users or the public.
4.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we delete or anonymise it securely. Criteria used to determine retention periods include:
- The duration of our relationship with you and the services we provide.
- Legal obligations to retain data for a minimum period.
- Statutes of limitation applicable to potential legal claims.
- Guidance from relevant regulatory authorities.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Service. Cookies are small text files stored on your device. We use the following categories:
| Category | Purpose | Duration |
|---|---|---|
| Strictly necessary | Enable core functionality such as security and session management | Session |
| Performance | Collect anonymous analytics to help us understand usage | Up to 24 months |
| Functional | Remember your preferences and settings | Up to 12 months |
| Marketing | Deliver relevant content and measure campaign effectiveness | Up to 24 months |
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service. Where required by applicable law, we will seek your consent before placing non-essential cookies.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or alteration. These measures include encrypted data transmission, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your information in accordance with this policy.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you.
- Rectification — request correction of inaccurate or incomplete information.
- Erasure — request deletion of your personal information in certain circumstances.
- Restriction — request that we limit the processing of your information in certain circumstances.
- Portability — receive your information in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests or for direct marketing purposes.
- Withdrawal of consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details in Section 12. We will respond within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling your request.
10. Children's Privacy
The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without appropriate parental consent, please contact us and we will take steps to delete such information.
11. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit, as this policy applies only to information collected by us.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or by a prominent notice on the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: Partrix
- Address: 46 Glover's Ct, Preston PR1 3LS, United Kingdom
- Email: help@partrix.online
- Phone: +44 7496 275915
- Website: partrix.online