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Partrix

Transparency Policy

Last updated: December 1, 2025

Partrix is committed to operating with honesty, clarity, and accountability. This Transparency Policy explains how we conduct our business, how we communicate with clients and users, and the standards we hold ourselves to as a service provider. By using our services, you acknowledge that you have read and understood this policy.

1. Our Commitment to Transparency

We believe that trust is built through consistent, open communication. We are committed to being straightforward about who we are, what services we offer, how we operate, and how we handle information entrusted to us. We do not engage in misleading practices, hidden fees, or ambiguous terms.

2. Service Description

We provide end-to-end browser-based social casino game creation services. Our scope of work includes concept development, technical implementation of social casino mechanics, and market launch support. We make every effort to describe our services accurately and to set realistic expectations for deliverables, timelines, and outcomes before any agreement is formalised.

We will clearly communicate the scope of each engagement in writing prior to commencing work. Any material changes to scope, cost, or timeline will be disclosed to the client promptly and documented.

3. Pricing and Commercial Terms

We present our pricing clearly and without concealment. All fees applicable to a project or service engagement will be communicated before work begins. There are no undisclosed charges, automatic renewals without notice, or hidden costs embedded in our agreements.

Where estimates are provided, we distinguish between fixed pricing and variable estimates based on project complexity. Any deviation from an agreed estimate will be communicated in advance and approved by the client before additional costs are incurred.

4. Data Handling and Privacy

We handle personal data in accordance with our Privacy Policy, which is available on our website. We collect only the information that is necessary to deliver our services and fulfil our contractual obligations. We do not sell personal data to third parties.

We will notify affected parties in a timely manner in the event of a data breach or incident that may affect their information, as required by applicable obligations.

5. Business Relationships and Conflicts of Interest

We disclose material business relationships that may be relevant to clients. If we maintain partnerships, referral arrangements, or commercial relationships with third-party providers whose tools or services we recommend, we will make this known.

We act in the best interests of our clients and do not allow undisclosed financial incentives to influence the advice or solutions we provide.

6. Use of Third-Party Services

Our services may involve the use of third-party platforms, tools, frameworks, or infrastructure providers. Where such dependencies exist and are material to project delivery, we will inform clients of their involvement. We take reasonable care in selecting third-party providers and require that they meet appropriate standards of reliability and security.

We are not responsible for the independent policies or practices of third parties, but we will make reasonable efforts to ensure our clients are aware of any relevant considerations.

7. Intellectual Property

We are transparent about intellectual property ownership in every engagement. Agreements will clearly specify which deliverables transfer to the client upon completion and payment, and which components remain proprietary to Partrix, including any pre-existing tools, frameworks, or methodologies we use in the delivery of our work.

We do not knowingly incorporate third-party intellectual property into client deliverables without appropriate licensing or permission.

8. Subcontracting and Team Composition

We may engage subcontractors or specialist contributors to assist in delivering certain aspects of a project. Where subcontracting is a material aspect of service delivery, we will disclose this to the client. Subcontractors engaged by us are held to the same standards of conduct and confidentiality that apply to our own team.

9. Communication Standards

We commit to timely, honest, and substantive communication throughout every client engagement. If we encounter a problem, delay, or limitation that affects a project, we will communicate this promptly rather than concealing it.

We do not make false claims about our capabilities, experience, or the outcomes clients can expect. Where results depend on external factors, market conditions, or client inputs, we will make this clear.

10. Feedback and Dispute Resolution

We welcome feedback and take concerns seriously. If a client or user has a complaint about our conduct, services, or this policy, they are encouraged to contact us directly so that we can work towards a fair resolution.

We commit to acknowledging complaints promptly and responding in good faith. Our goal is to resolve disputes through open dialogue before any formal process becomes necessary.

11. Updates to This Policy

We may update this Transparency Policy from time to time to reflect changes in our practices, services, or obligations. When we make material changes, we will update the date shown at the top of this page. Continued use of our services following any update constitutes acceptance of the revised policy.

We encourage you to review this page periodically to stay informed of any changes.

12. Contact Us

If you have questions about this policy, our practices, or any aspect of how we operate, please contact us using the details below.